Before sending money
Never pay a deposit, fee, or first month’s rent before verifying the address, advertiser, terms, and payment recipient. Treat gift cards, cryptocurrency, wire transfers, cash-only pressure, and urgent discounts as warning signs.
CityRent Trust & Safety
Rent with confidence, not pressure.
CityRent helps people discover rentals and communicate clearly. We provide practical safeguards and guidance, but every member must still verify the listing, the person, and the agreement before money or sensitive information changes hands.
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Our safety position
CityRent is a marketplace—not a landlord, tenant, broker, property manager, insurer, payment processor, escrow service, or party to a private rental agreement. A profile, email confirmation, trust signal, promotion badge, or time on the platform is not a guarantee of identity, ownership, condition, availability, affordability, or safety.
Use CityRent to compare details and begin a conversation. Make the final decision only after independent verification and a clear written agreement.
Before a viewing or pickup
Search the address independently, meet in a safe public or well-known setting, tell someone where you are going, and inspect the property or item before committing.
Protect your identity
CityRent will not need your password, banking password, SIN, or unnecessary identity documents. Share only what is needed for a legitimate rental process.
For tools and equipment
Confirm the condition, accessories, deposit, return time, damage expectations, and safe operating instructions. Do not use equipment you have not been shown how to operate.
Keep early conversations here
Use CityRent messages while you verify the details. Be cautious when someone immediately moves you elsewhere or asks you to bypass the normal process.
When something feels wrong
Stop, do not send money, preserve the listing and message details, and report the concern to info@cityrent.ca. If there is an immediate threat, contact local emergency services.
What CityRent does
01Provides listing details, messaging, reporting, moderation, and safety guidance.
02May review, limit, remove, or suspend content and accounts when safety, legal, or operational concerns arise.
03Uses reasonable safeguards for information entrusted to the service, while recognizing that no internet service is risk-free.
04Does not guarantee that every listing, member, message, transaction, property, or rental item is legitimate or safe.
Remember Slow down when money, keys, access codes, personal documents, or pressure are involved. Verify first, document the agreement, and walk away when the facts do not add up.
For the practical step-by-step guide, visit Safety Centre. Questions and reports: Contact CityRent.